File upload field is not working in form.

  • Profile Image
    Asked on March 10, 2021 at 07:36 PM

    My Jotform like hasn’t been working for clients, they can’t upload photos and aren’t able to fill out the survey.

  • Profile Image
    Answered on March 11, 2021 at 04:08 AM

    I am sorry for the trouble caused to you. I did test your form, and I am able to replicate the issue. The file upload field was not responding. I am not sure what caused this issue but when I cleared your form cache, that seems to have fixed the issue.

    Please test your form again and get back to us if the issue persists.

    We will wait for your response.