What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to see My Forms List

    Asked by amrezen on November 26, 2013 at 02:56 PM

    My forms not showing up on the screen!

    Screenshot
    JotForm www My Forms
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    JotForm Support

    Answered by Welvin on November 26, 2013 at 04:37 PM

    Thanks for updating us with the screenshot. Please try this:

    1. Click the "HEAD" icon from the website menus

    2. Click "Logout"

    3. Login again. See if you still cannot see your forms list.

    Also, use a different browser such as Google Chrome or Mozilla Firefox. Did you also manage to clear your browsers cache and cookies per our instructions from your first thread? That should help. Otherwise, I would suggest resetting your browser settings. 

    Thanks

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    JotForm Support

    Answered by Welvin on November 26, 2013 at 04:40 PM

    Can you also tell us the domain you are currently logged in? We recommend www.jotform.us for your location (USA). Also, try logging in using www.jotformpro.com, you should be able to access this domain since you are paid user. 

    I hope this helps. If not, please update us here.

    Thanks

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    Answered by amrezen on November 26, 2013 at 04:50 PM
    Hi, I have done all of the thing you recommended (logged in and out); used different paid site, reset browser, etc. No luck. Only thing that works is to use a different browser (Mozilla), which frankly, is a little bit of a pain having to launch a second browser just to see my forms.
    Let me know if you can fix it otherwise.
    Thanks,
    Ann Marie
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    Answered by Cesar on November 26, 2013 at 05:56 PM

    If you are able to browse to the page properly using a different browser then connectivity to the site is not the issue. I would suggest to try out completely clearing the browser's cache, when resetting Safari do make sure to check Remove All Website Data is checked. Do let us know if the issue persists. Thank you.

     

    Related Article:

    How to clear the browser's cache

    Reset Safari (Do make sure to check Remove All Website Data is checked)