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    Why am I receiving multiple emails from jotform after filling out a form?

    Asked by nmhg on November 26, 2013 at 03:24 PM

    I filled out a form managed by Username "NMHG" form title "Process Change Request". It is record #PCR 242 Since that time I've been receiving multiple emails with the content shown below.  What is even more strange is there is no record of this form in any of the Jotforms created by user "NMHG".  I confirmed this with the owner of the Jotform.  Is there a virus coming from Jotform or do you show multiple emial being sent to sandi.deodato@nmhg.com

    Here is a link to the general Jotform form site I filled out. http://jotform.us/form/22917433412146

    However the emails I'm receiving appear to be coming from the other form titled PCR Reminder which is managed under the same user name.

    I would like to figure out how to make them stop.

     

    Question

    Answer

    Full Name

    Kenneth Bather

    E-mail

    kbather@hedstrom.com

    Business

    Diamond Plastics

    1. Is any NMHG product manufactured and / or stored and distributed out of the Philippines? If so, provide specific part numbers and location(s) in the Philippines. Was there any impact to the operation as a result of Typhoon Haiyan? Please provide specifics.

    No

    2. Do you have any tier 1 direct material suppliers, providing components that go into NMHG product, in the Philippines? If so, provide specific part numbers and location(s) in the Philippines and if there was any impact to the operation as a result of Typhoon Haiyan. Please provide specifics.

    NO

    3.Do you have any tier 2 direct material suppliers, providing components that go into NMHG product, in the Philippines? If so, please provide specifics.

    NO

    4. Provide any additional information and comments appropriate to this subject

    None

    Emails JotForm form title style size
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 26, 2013 at 04:53 PM

    Such form belongs to account nmhg. There are some conditions that will trigger emails to :

    Ian.Barnes@ , ABBstewa@  and abccos@

    All to the same nmhg.com domain

    I have also noticed that form has multiple autoresponders. On regards to sandi.deodato@nmhg.com, our records also show there are several notifications sent to it. so probably the form is exposed to scammers and it's being submitted several times

    To prevent this, you might want to setup unique submissions, please follow the steps on the screen:

    Please have in mind there is a difference between strict and loose check.

    Loose check controls the cookie.

    Strict check also controls the IP address.

    I hope this help to resolve the issue. Let us know if you need more assistance

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    Answered by chrisgcox on November 27, 2013 at 04:15 PM
    Jotform Support, I understand your feedback, I think. However the issue is this record doesn’t exist in my Jotforms submissions. I shouldn’t even be receiving emails with this content since this record does not exist.

    I thinks there is another problem not yet understood. Emails are being generated from Jotform for records that do not exist. Can you please look into this a little deeper? I can review via a webex if needed to investigate together.

    Chris

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    JotForm Support

    Answered by jonathan on November 27, 2013 at 04:55 PM

    Hi Chris,

    May I inquire first if your current account  chrisgcox have any relation to the original poster account nmhq? We need confirmation for account verification purposes.

    I actually was able to trace already the account and form that send submission e-mail to the e-mail address mentioned by the original poster, but I cannot divulged it right away here since I need to further check why you are the one responding to this thread instead of the original poster.

    Thanks.

  • Profile Image

    Answered by chrisgcox on November 27, 2013 at 04:58 PM
    chrisgcox is my free account.

    NMHG is my paid account.

    I haven’t been using my free account recently. I used it mainly to test and learn the system.


    Chris Cox
    NACCO Materials Handling Group, Inc.
    859-893-3410

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    Answered by Cesar on November 27, 2013 at 05:39 PM

    It appears that these emails are being generated under Form: 33214494518960 by user nmhgproc, the email logs do show email adress: sandi.deodato@nmhg.com is sending these alerts.

    Is nmhgproc / sandi.deodato@nmhg.com one of your contacts? 

    Do let us know if this information did not help you narrow down why you are receiving these emails. Thank you.

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    Answered by chrisgcox on November 27, 2013 at 05:51 PM
    Sandi, have you created a separate form under an “nmhgproc” user account?

    This is not a form or an account that I manage. It looks like your identified as the user or account manager of the form therefore your receiving every answer from every supplier. When you sent me a copy of the form I thought you were receiving the same form over and over. Instead it just looks like your receiving all of the replies. If you want to turn it off I can show you how in a webex next week.

    My thanks to the jotform team for helping us figure it out.

    Chris

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    Answered by nmhgproc on November 27, 2013 at 06:09 PM
    Hello Chris,

    Yes, I am receiving all of the replies.

    I do receive emails that are sent to the email address procurement@nmhg.com. That is usually companies that are inquiring about becoming a supplier. I have never created anything using that email address. The only PCR I have generated is PCR 242 for the cost reduction exercise. So I am still puzzled.

    Thank you for all of your investigating on this and enjoy your Thanksgiving holiday.

    Sandi Deodato
    CBDC Commodity Buyer
    Ph: 503.721.6080
    Fax: 503.721.6300
    sandi.deodato@nmhg.com

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    Answered by chrisgcox on November 27, 2013 at 06:11 PM
    The emails you are receiving have nothing to do with the PCR form in my account. Someone has set up a Philippine Impact inquiry and your receiving a copy of every submission. I thinks it’s account that Craig manages.

    Chris