Change Email Address and Username

Hi,

I opened up this account for work but used my personal email address. Now I need to hand it over to another team member. How do I change the username and email address in the account?

Hello jonihpoe,

Thanks for reaching us.

You can change the email address by following the guide on How to Change Your Account Email Address?

However, because you are paid user, you can not change your username. If you provide us the username you want to change to, we can do it for you.

We will be waiting for your response.

Hi Fernand,
Thank you for your email. It has been helpful. Can you please change the
username to elham
Thank you.
...

Hi there,

Thanks for reaching out to us!

Kindly note that the target username "elham" has already been taken by another user, therefore it's not available.

Could you please provide us with another 3 different usernames to update to any of them if available?

We're patiently waiting for your response.