Change Email Address and Username

  • Profile Image
    jonihpoe
    Asked on March 10, 2021 at 11:40 PM

    Hi,

    I opened up this account for work but used my personal email address. Now I need to hand it over to another team member. How do I change the username and email address in the account?

  • Profile Image
    Fernand
    Answered on March 11, 2021 at 05:41 AM

    Hello jonihpoe,

    Thanks for reaching us.

    You can change the email address by following the guide on How to Change Your Account Email Address?

    However, because you are paid user, you can not change your username. If you provide us the username you want to change to, we can do it for you.

    We will be waiting for your response.

  • Profile Image
    jonihpoe
    Answered on March 11, 2021 at 06:33 PM
    Hi Fernand,
    Thank you for your email. It has been helpful. Can you please change the
    username to elham
    Thank you.
    ...
  • Profile Image
    Amin_N
    Answered on March 12, 2021 at 01:11 AM

    Hi there,

    Thanks for reaching out to us!

    Kindly note that the target username "elham" has already been taken by another user, therefore it's not available.

    Could you please provide us with another 3 different usernames to update to any of them if available?

    We're patiently waiting for your response.