Error on PDF Form submission

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    Asked on March 11, 2021 at 03:03 AM

    Good Morning

    I have created a pdf form but when users try to submit using the form they recieve the error an error occurs during the submission process. Cannot process content of type text/html; charset=UTF-8.

    Do you know what would cause this error? The form does not connect to any other systems it has just been created in JOTFORM and we tried to make a submission

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    Answered on March 11, 2021 at 06:50 AM


    We are sorry for the inconvenience. I have cloned your "Incorporation of a company" form and tried to replicate the same issue on my end. While testing the Fillable PDF, I have encountered a different error from your support thread.

    1615463010_604a0262dfbee_Screen Shot 202

    To assist you better, may we send test submissions directly on your form? So that we can directly test your form.

    We are waiting for your response.

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    Answered on March 11, 2021 at 07:00 AM
    Yes that will be fine thank you
    Steve Williams
    Head of IT
    Direct: 020 7309 2288
    Switchboard: 020 7309 2222
    Jeffreys Henry LLP
    Finsgate 5-7 Cranwood Street
    London EC1V 9EE
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    Answered on March 11, 2021 at 08:42 AM

    I submitted your form but unable to replicate the issue.

    The form submitted successfully. Could you please test your form once again to see if you are still experiencing the issue?

    Could you please let us know in which browser you are experiencing the issue?

    Also, is the form embedded on any website?

    I have also cleared the form cache for your account.