Form address was blocked

  • abiasinidmhrm
    Asked on March 11, 2021 at 8:57 AM

    •            Some again told me that the form address was blocked (maybe for increased company’s security policy procedures).

  • Nikola JotForm Support
    Replied on March 11, 2021 at 9:31 AM

    Can you please provide us a screenshot of the error message?

    Related Guide: How to Post Screenshots to Our Support Forum

    It is possible that something on the users and caused this issue. You can ask the user to use a different browser, device or network.

  • abiasinidmhrm
    Replied on March 11, 2021 at 10:05 AM

    Below what I received by this respondent (cristiano.demartini@bancobpm.it) unable to reach the page at all: below attahed the error he received when attempting to reach the form. Despite of being in italian, maybe the "error description" below the text, can be of any help to you.

    1615474700 604a300c176e2 de martini Screenshot 10

    Please note that all of his company fellows have the same problem and I think it is of course for a sort of firewall company limitation I hope can be solved some way...

    Thanks!

  • Nikola JotForm Support
    Replied on March 11, 2021 at 11:20 AM

    The ERR_TUNNEL_CONNECTION_FAILED error in Chrome is related to the user's network.

    You can find the solution here: https://thegeekpage.com/solved-fix-err_tunnel_connection_failed-error-in-chrome/

  • abiasinidmhrm
    Replied on March 12, 2021 at 4:13 AM

    Well I read the hints, but, sorry, we can't ask our customers to spend more time than filling the survey itself: please consider that they could not fill it just because it takes some 5-10 minutes (if proprerly working...).

    For geeks and nerds of course its nonsense: but for our customers (big companies' HR Managers), sorry, that's unthinkable.

    With your technical and R&D colleagues, please do find a way to avoid this. Thx!

  • Lorenz JotForm Support
    Replied on March 12, 2021 at 7:35 AM

    Hi there,

    Does the issue happen on Chrome only? You may ask your customers to clear their browser's cache or try using a different connection if the issue persists.

    Thank you.