Reply To Email not working

  • Profile Image
    eascarpenters
    Asked on March 11, 2021 at 11:24 AM

    Hello,

    I am working on this form:

    https://form.jotform.com/203224206219040

    have put the following into the CONTRACTOR EMAIL "Reply-to Email" (see below):

    {regionalManager}

    1615479734_604a43b64e9b4_

    In testing the form:

    1. It's not coming up right for the Reply To Email.
    2. After going back into the email settings, it changed the information to show the name of that field:

    1615479859_604a4433ad477_

    Why is it not working?

    Thanks,

    Alissa



  • Profile Image
    eascarpenters
    Answered on March 11, 2021 at 11:34 AM

    Looks like others have had the same issue:

    https://www.jotform.com/answers/2812353-autoresponderreply-to-email-not-working

    Please have a developer take a look at this. I think my form has the same glitch.

    Thanks,

    Alissa

  • Profile Image
    Mike_G
    Answered on March 11, 2021 at 05:47 PM

    We would like to apologize for any inconvenience. The issue on the other ticket you have linked is that the email address set as the Reply-To Email in the email autoresponder settings is not the same email address the reply to the email autoresponder will be sent to.

    In your case, it seems that you are trying to set a field on your form as the Reply-To Email of the email autoresponder by using that field's Unique Name, which is a feature that is not available. The Reply-To Email of the email autoresponder can only be set to an email address.

    If you are looking to set a field on your form as the Reply-To Email, I would suggest that you set up an email notification instead. And then, just that email notification to be sent conditionally so you can set its recipient to an Email field on your form.

    1615502429_604a9c5d4eda9_zt210311_174006

    Please give it a try and let us know if you need any further assistance.

  • Profile Image
    eascarpenters
    Answered on March 12, 2021 at 07:34 AM

    OK thanks! I will do that!

    Thanks,

    Alissa