Pictures not showing up

  • Joshua Whitlock
    Asked on March 11, 2021 at 11:45 AM

    Pictures do not show up when form is submitted?

  • Anthony_Evans
    Replied on March 11, 2021 at 5:33 PM

    Hi Joshua,

    Thank you for contacting JotForm support. If you're having trouble spotting the uploads, you may have to scroll as far to the right side of the submissions page as you can. Here is a guide about viewing submissions in general: https://www.jotform.com/help/269-how-to-view-form-submissions

    If you instead meant that you are unable to see pictures that should be in your submissions page, may I ask you to provide more information about the submission(s) in question? Screenshots are often invaluable when communicating technical problems. Please review this guide for help providing screenshots: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    I apologize for any inconvenience, and I look forward to getting this sorted out for you!

    Edit: I have now found your second post that included the screenshot and more details. It seems that you are trying to view a file that you uploaded to a form. You are getting that error because the form owner has not authorized that action. Please contact the form owner if you need to verify the upload status, or make a correction.