We are asked if we are a robot when submitting the form

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    Lee_Ann_Lyle
    Asked on March 11, 2021 at 12:41 PM

    Hi - we are having trouble entering data into the forms. It's asking if we are a robot. We end up with blanks. Thank you. It is the submissions for this form: https://form.jotform.com/210484678790164


    1615484440_604a5618384df_

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    EltonCris
    Answered on March 11, 2021 at 06:46 PM

    Just to confirm, you were getting a captcha confirmation when submitting the form? If so, I have escalated this to our backend team so they can add you to the whitelist to get rid of the captcha that appears upon submitting the form. They will reply to you here once this is completed.

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    Stacy 
    Answered on March 12, 2021 at 08:08 AM

    yes, that's exactly the issue. Please whitelist us. Thanks!

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    Yuta_J
    Answered on March 12, 2021 at 10:26 AM

    Hello,


    The request has been forwarded to our backend team already. We will get back to you once it is done. Thank you for your confirmation and will get in touch with you soon.


    Best,