Account inquiry

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    orderkosherfood
    Asked on November 27, 2013 at 12:59 AM

    My account says that it reached the quouta for submissions allowed. What I do not understand is that the quota is counting submissions from over a month ago. Please advise as to why this is the case.

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    gori-mathew
    Answered on November 27, 2013 at 06:57 AM

    Hi,

    I can see that your account has already been suspended and all your forms disabled because of over limit. This means that there have been more submissions made this month than the monthly allocation of 100 submission per month in the Free plan.

    Please note that the counter is reset in the 1st day of every month meaning that your account will be reactivated on 1st Dec, but if you wish to continue using our services without having your account disable again of overlimit I suggest you subscribe to one of the paid plans with a higher number of submission allocation.

    Do let us know if you need further assistance.

    Regards!