What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel FREE Subscription

    Asked by SMiLeProductions on November 27, 2013 at 01:46 AM

    I signed up for a free subscription with my main email address long ago. I only created one form. Now I need to use that adress for a different account (different username). How can I cancel a FREE account?

  • Profile Image

    Answered by gori-mathew on November 27, 2013 at 06:41 AM


    Thank you for contacting us.

    From your explanation I think you mean deleting he account so that you can use the email ID on a different account, if this is the case please note that the form in the account will be lost.

    This can only be done by some one in the support Team, please give us a go ahead so that someone in the support team can assist you delete the SMiLeProductions account.


  • Profile Image

    Answered by SMiLeProductions on November 27, 2013 at 11:22 AM

    You understand correctly and I am fine with losing that one form.


    What is a "go ahead"?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 27, 2013 at 01:27 PM

    Upon you request, we have deleted your account

    Kind regards

  • Profile Image

    Answered by SMiLeProductions on November 27, 2013 at 01:43 PM
    Thank you. Great customer service!
    Schae Lewis
    Mission 2 Organize
    Sent from my mobile device. Excuse any errors.