What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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Are you refering that you would like to allow your users to automatically download a file after they hit submit button? If, so let me inform you that's not possible with the current features in our form builder, you could add that function to the form by getting the source code of the form and applying some codding workaround to it.
There's also a workaround using the Thank You Message. You can add the URL of the file so that your form users can be redirected to that thank you message where you can type something like "To download the file just click in the next link:" and then add the link.
I hope this helps.Please let us know if you need further assistance with this or kindly open a new thread to post unrelated concerns.