Why .pdf file not attaching to autoresponder email?

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    Asked on March 11, 2021 at 04:01 PM

    I have created a form and followed the instructions to attach the form to the autoresponder email. The .pdf is not showing up on the email.

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    Answered on March 11, 2021 at 10:26 PM

    I checked the form you mentioned and the PDF attachment is not enabled, can you please enable that option then send a test submission to your form to see if the issue persists?

    Here's the guide on how to include or enable PDF attachment in your notification/autoresponder email: How-to-include-submissions-as-pdf-attachment-in-the-email-notifications

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    Answered on March 12, 2021 at 06:49 AM

    It is now enabled and when I send a test email no .pdf


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    Answered on March 12, 2021 at 08:52 AM


    I can see that the email is set up with SMTP. Can you please choose noreply@jotform.com as the sender and do a test again?

    Please do the test by submitting the form normally, not just with the test email button. Guide

    Let us know if the issue persists.