Why .pdf file not attaching to autoresponder email?

  • Profile Image
    invoicespq2019
    Asked on March 11, 2021 at 04:01 PM

    I have created a form and followed the instructions to attach the form to the autoresponder email. The .pdf is not showing up on the email.

  • Profile Image
    jherwin
    Answered on March 11, 2021 at 10:26 PM

    I checked the form you mentioned and the PDF attachment is not enabled, can you please enable that option then send a test submission to your form to see if the issue persists?

    Here's the guide on how to include or enable PDF attachment in your notification/autoresponder email: How-to-include-submissions-as-pdf-attachment-in-the-email-notifications

  • Profile Image
    invoicespq2019
    Answered on March 12, 2021 at 06:49 AM

    It is now enabled and when I send a test email no .pdf

    https://form.jotform.com/210595371424151

  • Profile Image
    Anita_K
    Answered on March 12, 2021 at 08:52 AM

    Hi,

    I can see that the email is set up with SMTP. Can you please choose noreply@jotform.com as the sender and do a test again?

    Please do the test by submitting the form normally, not just with the test email button. Guide

    Let us know if the issue persists.