My account has been suspended

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    David Williams 
    Asked on March 11, 2021 at 05:24 PM

    Hi I created a form for a course I run where we build website for our participants.


    I shared the link for them to complete and it said form not found and now the account is suspended.


    Please can you help


    David

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    Jessica_H
    Answered on March 12, 2021 at 12:35 AM

    Hi David, thank you for reaching us.

    Kindly allow me some time to get in touch with our reviewer team. We will notify you through this ticket as soon as we have updates.

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    Jessica_H
    Answered on March 12, 2021 at 01:03 AM

    Hi David, thank you for the wait.

    Your account has been suspended due to collecting credential login. Kindly noted that we don't allow the collection of sensitive information such as credential login, credit card details, etc. It is violating our Term of Use.

    1615528658_604b02d273b0a_

    We can reactivate your account if you agree to comply with our Term of Use and allow us to remove the offending fields. Will you comply with our Term of Use and allow us to remove the offending fields?


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    David Williams 
    Answered on March 14, 2021 at 08:00 AM
    Yes, that’s fine.
    Thanks,
    David
    ...
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    Patrick_R
    Answered on March 14, 2021 at 10:40 AM

    Hello! I've removed the offending fields from your forms and re-activated your account.

    Thank you!