What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When will I receive the submissions someone sends during the time I've reached my submissions limit?

    Asked by Leila on November 27, 2013 at 09:19 AM

    If i have used the 100 free forms in one month will any one that fills in a form after this be sent through next month when i get my next bundle?

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    Answered by EliezerN on November 27, 2013 at 12:55 PM

    Thanks for contacting us.

    From my understanding, what you need to know is if someone fills out your form during the time that you have reached your limit, will you be able to recieve that completed form the next month when your submission counter gets reset? is that correct?

    If so, let me inform you that once you reache your limit your forms will be disabled so that nobody will be able to submit them and if you need to continue using your service you will need to upgrade to oneof our paid plans in the PRICING page or you can wait until the first day of the next month the submissions counter of all accounts get reset and your forms will be available until that time.

    I hope this helps you to clarify your doubts. Please let us know if you need further assitance with this or kindly open a new thread to post unrelated inquiries.


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    Answered by Leila on November 29, 2013 at 05:54 AM
    Thank you for your response. Can I ask what message people will get if they do try to complete the form in the mean time?
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    JotForm Support

    Answered by ardy0689 on November 29, 2013 at 11:03 AM

    Thanks for replying.

    On most occasions when you reached your submission limit, they will most likely see this similar error when they access your form:


    It will be a similar error when they go to your website and if your form is embedded there. All your forms will be automatically start working again until the next month's reset at the 1st day.

    I hope this information has helped you. Thank you