What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Participants can't open jotform - says they have to log in

    Asked by RabbisWOBorders on November 27, 2013 at 09:57 AM

    I sent out a jotform to a number of people, but many of them have written saying they can't open the form. Below are some messages I received from them:


    It says that I have to log in through the Outlook Web App


    I clicked on the link to register for the retreat but its asking me for a username and password without an option to open an account.


    It's a Microsoft Outlook Web App.




    Page URL:

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    JotForm Support

    Answered by Welvin on November 27, 2013 at 12:58 PM


    Did you send the form via email using the said app? If yes, probably, that is part of the security when using the said app. Please advice them to check and include the link to their safe and secure sites. OR, check your email settings and make sure authentications are disabled when using your form link.


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    Answered by RabbisWOBorders on December 02, 2013 at 11:31 AM

    Thanks so much! Will try this suggestion