Error when downloading image from form submission

  • Profile Image
    PersonalThrows
    Asked on November 27, 2013 at 11:05 AM
    We are getting the error below when trying to display/download images.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>8BB29DC9F896D3C2</RequestId>
     <HostId>
    LL00eWOkGbIbeg8Ns5I+3VmV36tgjJPoV3T297rUYZlGXKbHg3sDbssxp414+O7m
    </HostId>
    </Error>
  • Profile Image
    Welvin
    Answered on November 27, 2013 at 02:01 PM

    Hi,

    Is this the only file you cannot download from your form submissions page? I can forward this to our developers if required. Otherwise, I would suggest contacting the user and ask to re-upload the file again and tell that the first attempt was not successful. 

    May we also know the website URL to where the form is currently placed? This way, we can check the page for a possible reason why the file has came but cannot be downloaded. A possible reason is a script conflict, preventing the form upload script from properly working.

    Thanks

  • Profile Image
    PersonalThrows
    Answered on November 27, 2013 at 02:31 PM
    JotForm Support Forum,
    Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
    Ticket ID: APP-269-25620
    Subject: Re: Error when downloading image
    Department: CS PT
    Type: Issue
    Status: Open
    Priority: High
    You can check the status of or reply to this ticket online at: http://support.sainetcom.com/v4/index.php?/pesonalthrows/Tickets/Ticket/View/APP-269-25620
    Kind regards,
    PersonalThrows.com
    ------------------------------------------------------
    Support Center: http://support.sainetcom.com/v4/index.php?/pesonalthrows