WE need our form back online NOW

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    Roxann / Robert 
    Asked on March 12, 2021 at 12:25 AM

    We not only sent out a large mailing campaign, one of our vendors is trying to send a LOT of work our way. PEOPLE CAN'T SIGN UP?!?!?

    THIS IS THE SECOND TIME!! It needs to go back up now, and I need a guarantee that you'll stop taking it down! You are costing us money! I want to know how long the form has been offline BOTH times. Fourth request


    Terra Nova

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    Answered on March 12, 2021 at 05:26 AM


    Thank you for reaching out.

    We have reactivated your account.

    We apologize for the inconvenience this may have caused.

    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

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    Roxann / Robert 
    Answered on March 20, 2021 at 06:32 AM

    Are you serious with this? I clicked on the link you sent YESTERDAY, and got this. The account has NOT been reactivated. Did I mention that we just spent a LOT of money on a direct marketing campaign that requires clients to sign up online?? I feel like we should send you an invoice for lost business.

    Wow. I hope you've been hacked or something. I've NEVER had service this bad from a company. I'm a pretty tolerant and forgiving person, but this is seriously messed up. Glad it happened now before I reactivated our paid service.

    I seriously hope you've been hacked. That would at least provide an explanation for the worst service I've ever received. Four (five??) days since I contacted you and it's still offline. Please don't apologize for the inconvenience again. For the fourth time, why is your system flagging our site and pulling down the form? What is triggering that action??

    Account SuspendedYour account has been suspended by our phishing prevention system.DON’T WORRY

    We’ll help you reactivate your account.

    Our customer support team is available 24-7.

    They will review your account, make sure your forms adhere to our terms of use, and then reactivate your account.

    Contact Support Team

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    Answered on March 20, 2021 at 08:19 AM


    We have asked for an update from the dedicated team here: https://www.jotform.com/answers/2972871

    Thank you for your patience.