I upgraded my account and now they disable

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    BlackwaterAgency
    Asked on November 27, 2013 at 12:15 PM

    I have confirmation emails stating i paid the upgrade. When I recieved an email in regards of the account being disable i replied back with the proof email stating it was paid.

    You cannot diable my account I have links to the websites and other ads on the internet.

     

     

     

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    Welvin
    Answered on November 27, 2013 at 02:53 PM

    Hi,

    Thanks for contacting us, Per our records, your account is already at the Premium Plan. Please kindly clear your browsers cache if you cannot see the changes:

    Thanks

  • Profile Image
    Welvin
    Answered on November 27, 2013 at 02:57 PM

    Okay. I think I've found multiple payments coming from your account. First payment has been made but no correct Jotform Username on the record. This is the reason why the system fails to automatically upgrade your account.

    The second payment went through fine with correct Jotform Username. We will use this record for your account. I've processed the refund for the first payment, expect the refund returned to your account within 4-10 business days. This is to avoid double payments.

    Thanks