What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I still being billed by your company?

    Asked by Heather Alexander on November 27, 2013 at 12:20 PM

    I submitted a cancellation request for your services last month and am still being billed for services.  I need to speak with someone immediately regarding this matter or I will dispute the charges with my bank.  Thank you.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 27, 2013 at 12:25 PM

    We really apologize for the inconvenience. At this moment we do not have  support over the phone. However, let us know the Reference number as we will gladly refund the last charge. So far I was not able to find anything based in your email address or @domain

  • Profile Image

    Answered by Heather Alexander on November 27, 2013 at 12:55 PM
    The original email associated with the account should be either heather@oolifesahoot.com or heather@aol.com. The reference number is 24906413312004142866925 Please discontinue my account and cease any further charges. Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 27, 2013 at 03:19 PM

    Hi Heather,

    Sorry to say but none of the email address matches any subscription records. Do you have any other email address used? This should be the email address that receives all the receipt when you paid for your Jotform account. Or, can you please let us know your Jotform username so we can check it here?

    We'll await your reply. Thanks!

  • Profile Image

    Answered by Heather Alexander on November 27, 2013 at 04:40 PM
    The email is Alexander.Heather@aol.com

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 27, 2013 at 05:49 PM

    I have not found the cancellation request from October, but I have found the subscription cancellation request from November 8th, 2013.

    In order to resolve the issue, we have canceled your subscription and refunded the November charge of $9.95 USD. You will not be charged anymore.

    Please feel free to contact us if you need any further assistance. We would love to help.