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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not receiving the notification emails from my form

    Asked by fusionmma on November 27, 2013 at 12:24 PM www
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    Answered by EliezerN on November 27, 2013 at 03:14 PM

    Thanks for contacting us.

    Are you refering that you are not getting the notification email that is sent to you everytime someone submits your form? 

    If, so it could be because you have not picked any option from the Sender Email

    Make sure you choose one of our noreply@... emails or one of your custom sender email. You can learn more about setting up email alerts by following the next guide: Setting up email notifications

    Apply this update to the three notifications of your form.

    Please let us know if the issue still persists or kindly open a new thread to post unrelated inquiries.

    Thanks