What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    change email default

    Asked by Pfalzer95 on November 27, 2013 at 01:04 PM

    I've made a reservation form for a client and integrated with Google docs, but I need the default email address to be the clients address and not mine. I tried deleting and re-entering but it keeps sending the form to my account. Thanks.

  • Profile Image

    Answered by pinoytech on November 27, 2013 at 03:16 PM


    If you have successfully configured/change form's notification recipient, all submissions would be sent on that email address not on your account email address.

    I assume that you only use "Test Email" button found on the notification wizard. Yes? If so, notification will ONLY send emails to the email address that is associated to your Jotform account (the Primary/default email address). In order to find out if notifications are being sent correctly, I would recommend you to test it on actual submission. Simply open your form on "live mode" (click on "Preview") , fill out the form and submit. Your client should get the notifcation on the specified email address.

    If you need further assistance, please feel free to contact us at anytime.