What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not want automatic subscription

    Asked by ArtigosdeMarca on November 27, 2013 at 02:02 PM

    Hello. I subscribed today a monthly pack, but I do not want automatic subscription.


    I need to do something to cancel automatic payment?

  • Profile Image

    Answered by Cesar on November 27, 2013 at 03:23 PM

    What you will need to do in this case is you will need to downgrade your account before the next billing date. That way you can use the paid month and cancel before the renewal.

    To cancel your account, kindly perform the following:

    1. Go to your Jotform Profile option at the top right corner of the JotForm page.

    2. Go to your Account.

    3. From the Account page, go to Billing

    4. Here click on the Switch Plan to the Free Account option. 


    Alternatively you can contact us to assist you canceling the account prior to the billing date.


    If you need further assistance, do let us know. Thank you.