PDF Embedder and PDF submission attachment no longer working

  • Necco
    Asked on March 12, 2021 at 11:50 AM

    Hello! I have been using a PDF embedder widgit in one of my jotforms. Users were able to complete the fields on the fillable pdf without having to pop it out, print it, reupload, etc.

    An extra bonus is that along with the jotform, the PDF submission attachment would also come through. For some reason it is no longer working that way. We are only getting the jotform submission. Does anyone else use a process similar to this? I would love to see what other options are available.

    Thanks!

    Jotform Thread 2963457 Screenshot
  • Sigit JotForm Support
    Replied on March 12, 2021 at 8:00 PM

    Greetings,

    Regarding "I have been using a PDF embedder widgit in one of my jotforms. Users were able to complete the fields on the fillable pdf without having to pop it out, print it, reupload, etc."

    I checked that on March 2020, your form has already requests the responders to enter the data directly into the embedded form, download and upload it back to the form.

    Could you share us a submission id where "Users were able to complete the fields on the fillable pdf without having to pop it out, print it, reupload, etc." and "An extra bonus is that along with the jotform, the PDF submission attachment would also come through. For some reason it is no longer working that way. "?

    Thank you. Regards.