How do I opt out of recurring payments?

  • Profile Image
    gsaunders
    Asked on June 10, 2011 at 02:01 PM

    I am signing up for one month plan, but am somehow locking into a monthly recurring payment. How do I opt out?

     

    Many thanks,

     

    Greg Saunders

    Sacramento, CA

  • Profile Image
    allanftd
    Answered on June 11, 2011 at 12:56 AM

    Hi Greg,

    You can sign up for the monthly recurring subscription, then cancel it halfway into your 1st month. The paid subscription will end after the last day of your first month subscription.

    For example, you signed up June 1st. If you cancel your subscription on the 15th of June for example, your monthly recurring subscription will not be renewed on July 1st. You only pay a month's worth of subscription. Your Premium subscription privileges will be good until the 30th of June.

    Please let us know if you have any other questions or concerns. Thank you for your interest in JotForm!

    JOTFORM SUPPORT