What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I opt out of recurring payments?

    Asked by gsaunders on June 10, 2011 at 02:01 PM

    I am signing up for one month plan, but am somehow locking into a monthly recurring payment. How do I opt out?

     

    Many thanks,

     

    Greg Saunders

    Sacramento, CA

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    Answered by allanftd on June 11, 2011 at 12:56 AM

    Hi Greg,

    You can sign up for the monthly recurring subscription, then cancel it halfway into your 1st month. The paid subscription will end after the last day of your first month subscription.

    For example, you signed up June 1st. If you cancel your subscription on the 15th of June for example, your monthly recurring subscription will not be renewed on July 1st. You only pay a month's worth of subscription. Your Premium subscription privileges will be good until the 30th of June.

    Please let us know if you have any other questions or concerns. Thank you for your interest in JotForm!

    JOTFORM SUPPORT