Wrong PDF attached to email

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    InFocusSafety
    Asked on March 12, 2021 at 09:41 PM

    I've been having this problem twice already with about 100 submissions. I sent out a different training topic each week. The topic this week is Hand Tool but the PDF populated is from last week which is Cold Stress. Why? The data is good, but the materials are old? How is it pulling from a different form?

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    Alexander_G
    Answered on March 13, 2021 at 02:46 PM

    Greetings, 👋

    Thanks for reaching out to us.


    I noticed that you have 2 Autoresponders, both of them attached with the Cold PDF:

    Autoresponder 1:


    1615664315_604d14bb1de68_

    Clone of Autoresponder 1:

    1615664330_604d14ca62fac_

    Attached PDF:

    1615664357_604d14e540284_

    If you choose another PDF - the issue should be solved. Kindly, note that if you have 2 autoresponders - your clients will receive 2 emails.


    Also, we recommend renaming them to avoid confusion:

    1615664672_604d1620a7922_


    You can learn more about attaching PDF here: 👉 https://www.jotform.com/answers/2234441

    Guide: 👉 Setting up an Autoresponder Email


    If you need any further help - feel free to contact us.


    Have a great weekend!😊

    Alex