Visual Report: Product quantity value is incorrect

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    mauimeredith
    Asked on March 13, 2021 at 08:35 PM

    Hi-I have sub-products on my order form where the quantity is broken down by Diet Categories: Standard and Vegetarian. When I import this data into a table form, the quantity is not broken down by sub-product and it is incorrect in total. 1615685588_604d67d47beda_The quantities in my form submissions total 17 and this shows 8. Also it is only showing total quantity on my product data without the sub-product cantegories. Please advise how to fix this. Thanks! Meredith

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    Vanessa_T
    Answered on March 14, 2021 at 04:17 AM

    Our apologies for the inconvenience.

    Indeed, the total count is incorrect. It looks like if the product has subproducts, the report is only getting the value of one of the subproduct.

    1615709388_604dc4cca984b_03373.jpg1615709388_604dc4cc20775_03372.jpg1615709388_604dc4cc17ee6_03374.jpg

    I have now forwarded this to our backend team. You will be notified here once we get an update.