Time zone shifted one hour

  • Teststelle
    Asked on March 14, 2021 at 6:39 AM

    Good day,

    Recently, the dates that are selected in the form are entered back into the table by one hour.

    What happened here?

    The time zones are on the server as well as in the form on Europe / Berlin.

    I've already emptied the form cache, that didn't help.

    I suspect a wrong setting of the time zone on the server in America or in Europe after an update or something similar.

    Please remedy the situation quickly!

    Many greetings


    Jotform Thread 2965825 Screenshot
    Page URL: https://eu.jotform.com/210634612299052
  • Teststelle
    Replied on March 14, 2021 at 6:43 AM

    1615718447 604de82f91c13 Screenshot 2021 Screenshot 101615718447 604de82fa5663 Screenshot 2021 Screenshot 211615718447 604de82f8564b Screenshot 2021 Screenshot 321615718535 604de88790f50 Screenshot 2021 Screenshot 43

  • Gaetan_B
    Replied on March 14, 2021 at 8:24 AM

    Hello,

    Thank you for reaching out.


    As promised, I have advised our backend team, we will update you as soon as we hear from them.


    Thank you for your patience and apologies for the inconvenience.


    Hope this helps.

    Do not hesitate to reach out if you need further assistance.

  • Mike_G JotForm Support
    Replied on March 14, 2021 at 11:27 AM

    We would like to again apologize for any inconvenience the issue had caused you. We just got an update from our developers that the issue should now be fixed.

    Kindly test your form(s) to check if the issue persists. Please do not hesitate to contact us again anytime if you need any further assistance and we will be glad to help you.

  • Teststelle
    Replied on March 14, 2021 at 12:06 PM

    The error in the appointment field has been fixed, but ALL appointments that have already been booked have now been moved back one hour in my table!

    1615739460 604e3a44f2b1f Screenshot 2021 Screenshot 10

    Screenshot:

    The appointments could only be booked from 8:00 a.m. It would have stayed that way to this day.

    Now they are in the table from 7:00 a.m. ...


    Please set the table values ​​back to the original time, otherwise I can no longer book!

    I hope for quick help ...


  • Gaetan_B
    Replied on March 14, 2021 at 2:28 PM

    Hello,


    I have notified the team, we will revert back to you soon.


    Thank you for your patience and we apologize again for the inconvenience.


    Regards

  • Teststelle
    Replied on March 15, 2021 at 7:23 AM

    Good day,

    It is now extremely important for us to know whether the times in the database are going back an hour or not?

    We cannot go online like this, as all appointments that were already allocated BEFORE the BUG have now moved up one hour in the table.

    If we keep booking like this now, there will be chaos!

    Please let us know if you can reset the tables or if we need another solution.

    This is very important for our further course of action!

    Please give us a feedback ...

    Thanks.



  • Gaetan_B
    Replied on March 15, 2021 at 10:17 AM

    Hello,

    We have escalated this matter to our backend team.


    They are currently looking for a way to reset the tables to the right time without any manual action on your end.

    We will update you as soon as they have found a workaround.


    We apologize for the inconvenience and thank you for your patience.

  • shainis
    Replied on March 15, 2021 at 10:39 AM

    I'm following - I experience the same problem.


    Thanks.

  • Teststelle
    Replied on March 15, 2021 at 5:23 PM

    Good evening,

    I urgently ask for information about when we can expect a solution to the problem.

    We absolutely have to go back online tomorrow ...

    Is there already a solution?

    Please give us a Information...

  • Mike_G JotForm Support
    Replied on March 15, 2021 at 8:44 PM

    @Teststelle

    Although the issue you are still experiencing is related to the issue you initially opened this ticket for, I have moved it to a new ticket so it can be escalated separately to our developers.

    Here's the link to that ticket — https://www.jotform.com/answers/2969368

    Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know about the issue you are still experiencing to avoid confusion.

    @shainis

    We would like to apologize for any inconvenience. I see that you have opened a separate ticket for your concern and, to my understanding, you have fixed the issue with the Appointment field's entries on the JotForm Tables, manually. We will still be giving you an update on that ticket once we receive any from our developers.