Downloading Forms in Bulk

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    Asked on March 14, 2021 at 11:26 PM

    Hi There,

    Usually when we select multiple forms and download them it would send an email to us, to let us know that our downloads are ready. As of late this option hasn't been available. Multiple times over the last few weeks we have tried to download in bulk and have never received an email. As a result we are having to individually download each file separately. This is incredibly time consuming and we would like this problem to be amended as soon as possible.


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    Answered on March 15, 2021 at 05:15 AM

    I assume you are referring to the PDF downloads, right? I tested it with the submissions on my form, and I received a zip file via email which contains the PDFs.

    Does this happen to all your forms? May we know how long has it been since you processed the download all PDFs? Kindly please share with us the form having the issue so we can check. It usually takes some time before you receive it in your email. Also, please try checking your spam and trash folder to see if the download email landed on those folders.

    We will wait for your response.