Upgraded my plan and was deducted but plan didnt upgrade

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    Bennin
    Asked on March 15, 2021 at 03:19 AM

    Hello,

    I just upgraded my plan to Bronze, i got an error that incorrect security code but i was deducted from my bank account the amount for the upgrade and my account didn't upgrade.

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    Kenneth_C
    Answered on March 15, 2021 at 08:06 AM

    Thank you for reaching support,

    I am not able to find any transaction involving your account as it is still on the Free status.

    Can you please fill out the information so we can try to find it?

    *Card type:

    *Last 4 digits:

    *Expiration date:

    *Amount charged:

    Date of Transaction:

    Awaiting your response.

    Best.