PDF attachments are not received.

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    vibesfxsg
    Asked on March 15, 2021 at 04:22 AM

    when a form is filled up by someone, they do not receive any invoice even when under the settings, it is stated that they will receive an invoice. the user of jotform (us) is unable to receive the invoice as well via the email when i have checked the box that say that an attachment will be sent

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    Bojan_J
    Answered on March 15, 2021 at 08:30 AM

    Greetings.

    Can you please try to disable PDF attachments, save the changes, clear the form cache, and enable attachments again? You can click here to see how to clear form cache.

    Let us know if this solution works for you.