Username change process: A hint should be provided while changing usernames (on Accounts page) that custom URLs won't wont work

Sorry, but maybe your colleagues have not realized the gravity of what happened to us.

I can't still access my management section of this form https://form.jotform.com/202472684507357, which, by the way, despite resulting fillable, gives out a "disabled form" message at the end of the whole filling process. And this is unbearable to our respondents. 

Please consider that since 3:30 p.m. (CET time) through now this form is not working, nor I can manage anything about it because it is disappeared from the "My Forms" managing section...

The reason I report here all the mail messages got after domain name change, is bacause all the threads born on the temporarily changed name are not within my history questions.

Waiting for a quick solution of the issue, thank you all.

Have a nice day (me too, I hope... ;)

AB

Apologize for the inconvniance this may have caused.

I tested your form and I was able to replicate the issue. Considering that I was unable to replicate the issue on a cloned form, I disabled and re-enabled your form and that resolved the issue. Your form is working fine now. Please test it again.

Unfortunately I will know about the inconvenience from my customers as soon I remind them to fill it again (in case of former non risulting filling or being suddenly interrupted while filling the survey).

Please consider that this form has totally disappeared in "MyForm" till some minutes ago since friday afternoon (CET). For this I had not a nice week-end (as to a good week start) at all, sorry.

Even if I wonder what (and/or how) you have made, I think that as a technical dept. you have surely sort of super-user admin rights and can see/do things that "we humans can't..." ;)  

Any case thank you for solving the issue.

Hope I will be able to proceed with data collection from my customer satisfaction surveys without further problems now on.

With respect for all your colleagues involved, please tell your boss that: 1) If I will not change platform, it's just for your work in understanding (and finally solving) also this mission critical issue; 2) I'll deserve a consistent discount on next renewal of the service, in order to accomplish my boss' judgement on my work.

Have a nice day.

AB

I'm glad to hear that the form is working on your end as well and that the issue is resolved.

When I checked the form was in the "My Forms" folder.

Also, please note that you can also disable and enable forms from your end.

Related Guide: How to Enable or Disable a Form

Feel free to contact us if you have any other issues or questions.

Sorry, but it's too much time I use your platform not to notice the form listed itself among available forms (both enabled or disabled).

Please mind I could have never changed any property If it was not listed.
The same hint you gave me can work just provided one can see the name of the specific form. And I couldn't.

Believe me: I looked in any directory in the "My Forms" folder, but it was no more present.
That's it. Even if I don't know why.

Any case your help was crucial in solving the issue. No problem.

I am just waiting for some discount on next renewal now... ;)

Bye!

Another option is that you archived the form. This will move the form from the "My Forms" folder to the "Archive" folder and disable the form.

Sorry, but I know very well what "archiving the form means": I made it on purpose on some forms some time ago. And this was not the case indeed: please mind that I would never have dared to do it with a running survey (furtherly, so important to us).

All what happened was:

• or automatically by some system failure itself
• either manually done from someone involved in the account name change/rollback process. 

This must be admitted, by someone among you, sorry. I have no elements to find out more and I would not waste some more time in sending you the screenshots i should have saved somewhere...

But this (despite of your high professional level, I already mentioned before and without getting back any economical discount proposal for next renewal up to now), makes me seriously doubt about the reliability of the platform itself and could lead me to change it in the near future. Of course it is not a matter between me and you, but between what I represent for my company and yours.

Maybe someone else in the U.S. could have already sued your company, despite any disclaimer accepted on subscribing the service. Please consider also my kindness in keeping all of these thread private, in order to preserve your company reputation. It could have been a matter of a very few seconds to click the wrong way on some social media channels and spoil some years of very good work made. But, as very reasonable and resilient digital marketing professional (a bit expert in UX, CX, VOC, brand awareness & advocacy, etc.), I just rely on your company good sense for some refund and/or discount on next renewal, to recover from a very bad customer experience.

Finally, this is a personal hint for your UX dept., I give you for free. ;)

To avoid what happened to me, please do revise asap the name platform change process on your website, i.e.: when asked by a user by pressing the "change account name" link, he must instantly be warned (with a icon hinting the danger or by popping up an alert) that all of his published surveys will become unreachable if not corrected as shown in the "how to" link (and not as it was kindly told me by providing it, just when the damage was already made). 

This way the user could evaluate consequences, according to the status, relevance and kind of his public surveys.

This could have surely avoided troubles for all: me, with the bad operational situation experienced and your technical dept., to recover problems through different people, just several hours later (unfortunately for me and my company).

Thanks for understanding and wishing you a nice day.

AB

Hello! We apologize for the inconvenience this has caused you. Kindly note that we can't offer you any special discount; but there may be a Summer Sale this year; you can upgrade at 50% discounted price during that sale (this will be a one-time discount).

Regarding the issue with the missing form; are you saying that this problem occurred after the username was changed and then re-changed to your previous username (as per your previous conversation thread)?

- To avoid what happened to me, please do revise asap the name platform change process on your website, i.e.: when asked by a user by pressing the "change account name" link, he must instantly be warned (with a icon hinting the danger or by popping up an alert) that all of his published surveys will become unreachable if not corrected as shown in the "how to" link (and not as it was kindly told me by providing it, just when the damage was already made). This way the user could evaluate consequences, according to the status, relevance and kind of his public surveys.

Thank you for the suggestion, I have forwarded this as a feature request to the Backend team. Our team will email you under this thread once this gets implemented.

Awaiting your response.

Thank you!

Hi!

Okay: the amount will not be absolutely comparable to the time requested to me, nor the disservice given to our customers, but is better than nothing and I appreciate it.
I will keep your answer as a proof to ask for it on next renewal: can you confirm this, please?
And just let me know it in advance so as I can inform my administrative colleagues in advance for one-shot reduced payment issues on nex summer renewal.

Nice to help in the best collaborative way: I am sure you (and probably lots of users like me) will benefit of my suggestion: happy to see it into action soon.

Thank you again and have a nice day!

AB

Hello! Kindly note that the discount that I mentioned is on plan upgrades; it is not available on renewals. Also, the sale is open for all users, you'll receive email about it if the sale happens.

This is the best that we can offer.

- Yes, the issue about missing form happened after change/rechange user name, but I can't argue the reason of this at all. Please mind that: NOW IT'S ALL OK AND NO FURTHER SUPPORT NECESSARY ;)

I'll test it and report to the Backend team about it here: https://www.jotform.com/answers/2971310

Thank you!

Well I don't need an upgrade: I am just fine the way it is.

-50% (one-shot) on renewal will be ok, and I am sure you'll take it into account as best as you can.

About tests, ok, but not on my account, nor published surveys, please ;)

Bye!

My colleague tested the issue on his account, and he was unable to replicate it, so he did not report it to our developers. It was probably a glitch with that just that form.

If you have any other questions or issues let us know.

ok, thx: hope no more "glitches" now on... ;)

Bye,

AB