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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Link not working

    Asked by Crownpavilions on November 29, 2013 at 06:22 AM

    The link I insert cannot be opened. It says message cannot be displayed and html code appears in the preview of the Campaign Monitor document that I am using.

    Page URL:
    https://crownpavilions.createsend.com/campaign/content/edit/2381C3AE19<br/>9BB139/s/

    message preview
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    JotForm Support

    Answered by TitusN on November 29, 2013 at 07:13 AM

    Hi CrownPavillions, 

    I could not take a look at your form to in order to understand your challenge, this is because the page appears to be password protected. 

    I notice your page has SSL encryption. 

    One challenge you might be facing is with embedding your Jotform form on an encrypted site/page.

    Please check your form embed code and make sure the form's URL is "https://your_form_URL.com..." instead of "http://your_form_URL.com...."

    That will enable the form to be embedded on an SSL encrypted site/page. 

    I hope this helps, if not, please paste your embed code in response to this thread for a closer look. 

     

    Regards, 

    Titus

  • Profile Image

    Answered by EliezerN on November 29, 2013 at 11:22 AM

    Thanks for contacting us.

    Just as Titus said we cannot see your form as it is password protected. Trying to switch your form to secure mode might help to resolve this issue. You can learn how to set your form to secure mode by following the steps in the image:

    If that does not work, please try using the iframe code instead to embed the form your webpage.You can learn how to get the iframe code following the steps of this guide: Getting the form iframe code

    Please let us know if you still need assistance with this or kindly open a new thread to post unrelated inquiries.

    Thanks