What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancelling!

    Asked by yihern on November 29, 2013 at 07:21 AM

    I've been trying to cancel for some time now. It keeps telling me it will be scheduled to cancel manually. But it keeps charging me every month! Why do you not allow me to cancel my subscription? I dont even use jotform anymore! Such a bad impression! and SERVICE TOO!

    JotForm
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    JotForm Support Manager

    Answered by Jeanette on November 29, 2013 at 11:42 AM

    We are very sorry to hear about that. Please accept my sincere apologies on behalf of the company

    I've processed the refund for the last charge applied in October. Please do not hesitate to contact us should you need further assistance on regards to this case