Not receiving notifications for all submissions

  • Profile Image
    solatinagroup
    Asked on June 10, 2011 at 11:34 PM

    Hi,

    I've received notification for all of my forms at some point; however, the following forms are no longer sending me notifications:

    http://www.jotform.com/solatinagroup/3411405350

    http://www.jotform.com/solatinagroup/3332958298

    http://www.jotform.com/solatinagroup/10462307259

    http://www.jotform.com/solatinagroup/11135800287

    Thanks

  • Profile Image
    mliz
    Answered on June 11, 2011 at 09:38 AM

    Hello,

    I did a test on the forms that you mentioned and check the mail logs
    to see if the notification emails were sent. The results showed that it
    was sent without any errors:

    sm-mta[21183]: p5BDThap021181: to=<info@solatina.com>, delay=00:00:02, xdelay=00:00:01, mailer=esmtp, pri=122899, relay=mail15.dotsterhost.com. [66.11.233.45], dsn=2.0.0, stat=Sent (ok 1307798985 qp 22103)

    Have you checked the bulk or spam folders in your email? It might have been caught by
    spam filters. It will also be a good idea to add JotForm to your whitelist.

    Let us know if you have further questions.

    Regards,
    Mliz

  • Profile Image
    shmuelg
    Answered on September 02, 2011 at 12:02 PM

    I am having the same issue with some forms being received and some not.  Checked the SPAM and Trash Folder....nothing came in.

    My form is here:

    http://www.jotform.com/submissions/11601825365

     

    My boss tells me that at least 4-5 were not in his gmail.  

    These were not:

    Submission Date

    2011-06-15 00:09:19

    Your Name

    Kathy Pullman
    Submission Date
    2011-06-15 03:37:52
    Your Name
    Sue Roth

  • Profile Image
    liyam
    Answered on September 03, 2011 at 05:41 AM

    Hello shmuelg,

    As a preliminary measure, please do add noreply@jotform.com to your email contacts / address book.

    Next, may I ask, is the email address in the email notification recipient recently changed?  It's because I could not find anything in our email logs that were sent to info@s...com.

    Another thing that I would like to make sure -- did your boss try a search of those names on his inbox?  Are you using gmail as your webmail client as well or are you using an email client application similar to Eudora, MS Outlook, etc?   And did you and your boss have the same missing emails? 

    Thanks,

    liyam

  • Profile Image
    shmuelg
    Answered on September 05, 2011 at 10:07 AM

    • add noreply@jotform.com to your email contacts / address book. - DONE

    • is the email address in the email notification recipient recently changed?  NO

    • did your boss try a search of those names on his inbox?  YES!

    • Are you using gmail - YES

    • And did you and your boss have the same missing emails? - THESE EMAILS ONLY GO TO MY BOSS. I HAVE NEVER RECEIVE THESE REPLIES TO OUR FORMS

  • Profile Image
    allanftd
    Answered on September 05, 2011 at 01:27 PM

    Thanks for the response to our questions. Have there been new incidences of this issue recently? I noticed that the submissions that were not sent to your boss' mailbox happened close to each other, one after the other. There could have been a momentary glitch at that time but that's not conclusive at this moment yet. 

    Please keep us posted for any repeat occurrences of this issue. Our apologies for the trouble.

    JOTFORM SUPPORT

  • Profile Image
    shmuelg
    Answered on September 05, 2011 at 02:21 PM

    We will have to monitor the issue as you suggested.   Meanwhile, is there a way to manually forward these missing emails again to my boss?


  • Profile Image
    NeilVicente
    Answered on September 05, 2011 at 03:20 PM

    Yes it is possible to re-send the missing e-mails by using the Forward function in your form's submissions page.

    1.  Go to My Forms
    2.  Click the form with the submission that you want to resend
    3.  Click the submissions button
    4.  In the submissions page, choose the submission you want to resend then click the Forward button
    5.  Enter your boss's e-mail address in the "To:" field
    6.  Click Forward Submission

    Unfortunately this has to be done one by one. There is no bulk forwarding feature available.


    Neil