What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form looks different when using Safari and Firefox

    Asked by diereninbeeld on November 29, 2013 at 11:20 AM

    Hi!

    My form looks different in Safari (6.1) and Firefoc (25.01), see examples. In Safari the form is OK. In Firefox (Mac and Windows) the label is too long! How can I solve this problem?

    Thanks, Joost

    Page URL:
    http://www.diereninbeeld.nl/index/Steun_ons.html

    Screenshot
    different problem style size label
  • Profile Image

    Answered by EliezerN on November 29, 2013 at 02:05 PM

    Thanks for contacting us.

    I checked your form in FireFox - Windows using the standalone and the embeded versions of your form, but I was not able to reproduce the issue: 

    Could you please check it again if the issue still persists from your side? if the issue has not disappeared, please try clearing your browser caches anc cookies, that might help to resolve the issue.

    If the issue still persists, don't hesitate to contact us.

    Kindly open a new thread to post unrelated inquiries.

    Thanks

  • Profile Image

    Answered by diereninbeeld on December 06, 2013 at 05:52 PM

    You are right ! The problem is 'only' with Firefox on the Mac. I've cleared caches and cookies of Firefox, but the problem is still there. Hope you can help me out!

    Thanks, Joost

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 06, 2013 at 07:22 PM

    Hi Joost,

    Defining a width for the textbox & textarea fields might resolved the problem. Please try to inject the following CSS codes to your form, this might fixed the browser compatibility issues.

    .form-textbox, .form-textarea{

    width:301px !important;

    }

    #input_28{

    width:80px !important;

    }

    Guide: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    If this doesn't help, let us know here. Thanks!

  • Profile Image

    Answered by diereninbeeld on December 07, 2013 at 09:12 AM

    Your help was succesfull! Thanks!

    Joost