- wesince2013Asked on November 29, 2013 at 11:24 AM
I am a new user of your company's form and considering buying the premium version as this is so great.
However, I have just face the problem that I can get the attached files, but not the form itself.
What is weird is that this only happens when the form was filled in by my customer. When I myself filled in the form, I can receive both the files and the pdf form.
This means so much to our company and I hope to hear from your brilliant team very soon.
Thank you so much for building this form system!
- JotForm Supportardy0689Answered on November 29, 2013 at 02:37 PM
We apologize for this inconvenience.
Unfortunately, I failed to replicate the issue on my new dropbox test form. I did receive a PDF file
I also tested your form https://www.jotform.com/33322107309444 and cloned it on my end. I did receive the attachment file and the pdf version of the form.
I have cleared your form caches from our system. Please see if that would work.
For the meantime, here are the things that you can try to do:
Delete the JotForm App Permission on your Dropbox Settings and reintegrate the Dropbox again. It would also help that you should clone your form first before doing this and integrate on your clone form instead. If that works you should use the cloned version.
Please let us know if this issue persists so that we can further investigate on your account. Thank you
- wesince2013Answered on November 29, 2013 at 11:33 PM
AFter you cleared my form caches, it seems to be able to receive pdf form now. Thank you so much.
- wesince2013Answered on November 29, 2013 at 11:54 PM
Sorry, but the same problem happened again. I can only receive the attached file, but not the pdf form
- wesince2013Answered on November 30, 2013 at 12:00 AM
I have tried to clone the form and then disabled the integration and then reintegrate. Not working.
- JotForm FounderaytekinAnswered on November 30, 2013 at 03:32 PM
One of our developers will look into this issue and get back to you within a week. Thanks.
- JotForm SupportkennethAnswered on December 11, 2013 at 09:58 AM
Hi there, I cloned your form, setup the Dropbox integration. And it gives me the correct path on where to upload and what files to be upload. I received both uploaded files and the pdf form. Seems everything works fine.
I'm not able to replicate the problem you've been reported. But we will try our best to find the cause of the problem. We will update you from this thread once we found something.