Integration with Dropbox. Receive the attached file but not the pdf form

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    wesince2013
    Asked on November 29, 2013 at 11:24 AM

    I am a new user of your company's form and considering buying the premium version as this is so great.

     

    However, I have just face the problem that I can get the attached files, but not the form itself.

     

    What is weird is that this only happens when the form was filled in by my customer. When I myself filled in the form, I can receive both the files and the pdf form.

     

    This means so much to our company and I hope to hear from your brilliant team very soon.

     

    Thank you so much for building this form system!

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    wesince2013
    Answered on November 29, 2013 at 11:33 PM

    AFter you cleared my form caches, it seems to be able to receive pdf form now. Thank you so much.

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    wesince2013
    Answered on November 29, 2013 at 11:54 PM

    Sorry, but the same problem happened again. I can only receive the attached file, but not the pdf form

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    wesince2013
    Answered on November 30, 2013 at 12:00 AM

    I have tried to clone the form and then disabled the integration and then reintegrate. Not working.

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    Aytekin
    Answered on November 30, 2013 at 03:32 PM

    One of our developers will look into this issue and get back to you within a week. Thanks.