What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am again not receiving submission email.

    Asked by ryuval on November 29, 2013 at 12:39 PM

    No email notifications

    This happened a few days ago, Support had fixed it But not its happening again.  I don’t get Email notifications.


    Please Help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 29, 2013 at 01:29 PM

    Hello ryuval,

    I'm sorry for the trouble caused to you.

    Upon checking both your form, I did not find any issue with the notification configuration. You should receive your submission emails. I did a quick check on for email server log and it confirms that emails are being sent successfully. Please see the logs here:

    /var/log/jotform/amazonSES.log:[29/Nov/2013:10:09:37 -0500] 33255992151961 AmazonSES Sent email to ryuval@me.com -  MessageID:00000142a4686f45-8c214fe6-b80b-4efd-ac80-6bdab5bc8401-000000 - RequestId:42f43dc9-5908-11e3-b11c-37dccd039fd8

    Have you checked your spam folder already? I have cleared your form cache and sent you a test submission. Could you please confirm if you have received the submission email or not?

    As you have used "noreply@jotform.com" as your sender email, I would suggest you to white list the following domains:








    Here is a guide which should help you:  https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do get back to us if the issue persists.


    Thank you!