- ryuvalAsked on November 29, 2013 at 12:39 PM
No email notifications
This happened a few days ago, Support had fixed it But not its happening again. I don’t get Email notifications.
Please Help.Page URL:
- JotForm Supportashwin_dAnswered on November 29, 2013 at 01:29 PM
I'm sorry for the trouble caused to you.
Upon checking both your form, I did not find any issue with the notification configuration. You should receive your submission emails. I did a quick check on for email server log and it confirms that emails are being sent successfully. Please see the logs here:
/var/log/jotform/amazonSES.log:[29/Nov/2013:10:09:37 -0500] 33255992151961 AmazonSES Sent email to email@example.com - MessageID:00000142a4686f45-8c214fe6-b80b-4efd-ac80-6bdab5bc8401-000000 - RequestId:42f43dc9-5908-11e3-b11c-37dccd039fd8
Have you checked your spam folder already? I have cleared your form cache and sent you a test submission. Could you please confirm if you have received the submission email or not?
As you have used "firstname.lastname@example.org" as your sender email, I would suggest you to white list the following domains:
Here is a guide which should help you: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Do get back to us if the issue persists.