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  • Profile Image

    I am again not receiving submission email.

    Asked by ryuval on November 29, 2013 at 12:39 PM

    No email notifications

    This happened a few days ago, Support had fixed it But not its happening again.  I don’t get Email notifications.

     

    Please Help.

    Page URL:
    http://www.123carloan.ca

    email email notifications
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 29, 2013 at 01:29 PM

    Hello ryuval,

    I'm sorry for the trouble caused to you.

    Upon checking both your form, I did not find any issue with the notification configuration. You should receive your submission emails. I did a quick check on for email server log and it confirms that emails are being sent successfully. Please see the logs here:

    /var/log/jotform/amazonSES.log:[29/Nov/2013:10:09:37 -0500] 33255992151961 AmazonSES Sent email to ryuval@me.com -  MessageID:00000142a4686f45-8c214fe6-b80b-4efd-ac80-6bdab5bc8401-000000 - RequestId:42f43dc9-5908-11e3-b11c-37dccd039fd8

    Have you checked your spam folder already? I have cleared your form cache and sent you a test submission. Could you please confirm if you have received the submission email or not?

    As you have used "noreply@jotform.com" as your sender email, I would suggest you to white list the following domains:

    jotform.com

    email.amazonses.com

    amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Here is a guide which should help you:  https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Do get back to us if the issue persists.

     

    Thank you!