Take Photo widget mobile malfunction

  • shaundc
    Asked on March 15, 2021 at 5:45 PM

    Hey there,

    The form works on PC, but when i attempt to take a photo with the widget on mobile the 'take photo' button does not work. See the Jotform link below and advise how I can get this corrected as this specific functionality is vital for the success of this form.

    HERE'S THE LINK


    Page URL: https://form.jotform.com/210548644866162
  • Vanessa_T
    Replied on March 16, 2021 at 1:28 AM

    Our apologies for the inconvenience. I too was able to replicate the issue on your form and in my cloned form, however, I was unable to replicate it on a new test form.

    Kindly add another Take Photo widget instead then please hide the old one so you can still keep the old submissions on the old field.

    https://www.jotform.com/help/434-how-to-hide-form-fields