Take Photo widget mobile malfunction

  • Profile Image
    shaundc
    Asked on March 15, 2021 at 05:45 PM

    Hey there,

    The form works on PC, but when i attempt to take a photo with the widget on mobile the 'take photo' button does not work. See the Jotform link below and advise how I can get this corrected as this specific functionality is vital for the success of this form.

    HERE'S THE LINK


  • Profile Image
    Vanessa_T
    Answered on March 16, 2021 at 01:28 AM

    Our apologies for the inconvenience. I too was able to replicate the issue on your form and in my cloned form, however, I was unable to replicate it on a new test form.

    Kindly add another Take Photo widget instead then please hide the old one so you can still keep the old submissions on the old field.

    https://www.jotform.com/help/434-how-to-hide-form-fields