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Frank OngAsked on March 15, 2021 at 7:05 PM
Hi,
I'm the owner of the form and encountered a message that my account has been suspended.
Can you let me know why and assist with enabling it?
Frank
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Kenneth JotForm SupportReplied on March 16, 2021 at 3:16 AM
Thank you for reaching support,
It has been found that Form#200454000842036 is collecting sensitive information which is a violation of our Terms of Use: https://www.jotform.com/terms/
In order to reactivate the account, the offensive fields need to be removed or the form deleted.
Let us know if we have your permission to do so.
Best.
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writetodiscoverReplied on March 18, 2021 at 4:29 PM
Hi,
We don't collect any sensitive information in our forms. Please indicate what information / fields are being collected that is in violation of the Terms of Use. Please remove as well.
Frank
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Kenneth JotForm SupportReplied on March 18, 2021 at 10:24 PM
Hi there,
Here are the fields:
Let us know if you wish to have these fields deleted to reactivate the account.
Best.
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FrankReplied on March 19, 2021 at 12:55 AM
Hi,
Please go ahead and delete.
Thanks,
Frank
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Rehan Support Team LeadReplied on March 19, 2021 at 5:31 AM
Greetings Frank,
I've deleted the offending fields from your form. Now your account is active. Should you need further assistance then please let us know.
Thanks