Account suspended

  • Frank Ong
    Asked on March 15, 2021 at 7:05 PM

    Hi,

    I'm the owner of the form and encountered a message that my account has been suspended.

    Can you let me know why and assist with enabling it?

    Frank

  • Kenneth JotForm Support
    Replied on March 16, 2021 at 3:16 AM

    Thank you for reaching support,

    It has been found that Form#200454000842036 is collecting sensitive information which is a violation of our Terms of Use: https://www.jotform.com/terms/

    1615878864 60505ad073d8d g1 Screenshot 10

    In order to reactivate the account, the offensive fields need to be removed or the form deleted.

    Let us know if we have your permission to do so.

    Best.


  • writetodiscover
    Replied on March 18, 2021 at 4:29 PM

    Hi,

    We don't collect any sensitive information in our forms. Please indicate what information / fields are being collected that is in violation of the Terms of Use. Please remove as well.

    Frank

  • Kenneth JotForm Support
    Replied on March 18, 2021 at 10:24 PM

    Hi there,

    Here are the fields:

    1616120557 60540aed8f579 1 Screenshot 10

    Let us know if you wish to have these fields deleted to reactivate the account.

    Best.

  • Frank
    Replied on March 19, 2021 at 12:55 AM

    Hi,

    Please go ahead and delete.

    Thanks,

    Frank

  • Rehan Support Team Lead
    Replied on March 19, 2021 at 5:31 AM

    Greetings Frank,

    I've deleted the offending fields from your form. Now your account is active. Should you need further assistance then please let us know.

    Thanks