Account suspended

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    Frank Ong 
    Asked on March 15, 2021 at 07:05 PM

    Hi,

    I'm the owner of the form and encountered a message that my account has been suspended.

    Can you let me know why and assist with enabling it?

    Frank

  • Profile Image
    Kenneth_C
    Answered on March 16, 2021 at 03:16 AM

    Thank you for reaching support,

    It has been found that Form#200454000842036 is collecting sensitive information which is a violation of our Terms of Use: https://www.jotform.com/terms/

    1615878864_60505ad073d8d_g1.png

    In order to reactivate the account, the offensive fields need to be removed or the form deleted.

    Let us know if we have your permission to do so.

    Best.


  • Profile Image
    writetodiscover
    Answered on March 18, 2021 at 04:29 PM

    Hi,

    We don't collect any sensitive information in our forms. Please indicate what information / fields are being collected that is in violation of the Terms of Use. Please remove as well.

    Frank

  • Profile Image
    Kenneth_C
    Answered on March 18, 2021 at 10:24 PM

    Hi there,

    Here are the fields:

    1616120557_60540aed8f579_1.png

    Let us know if you wish to have these fields deleted to reactivate the account.

    Best.

  • Profile Image
    Frank 
    Answered on March 19, 2021 at 12:55 AM

    Hi,

    Please go ahead and delete.

    Thanks,

    Frank

  • Profile Image
    Rehan_F
    Answered on March 19, 2021 at 05:31 AM

    Greetings Frank,

    I've deleted the offending fields from your form. Now your account is active. Should you need further assistance then please let us know.

    Thanks