Appointment Field is still showing selected timeslots on the Jotform Tables that are incorrect.

  • Profile Image
    Teststelle
    Asked on March 15, 2021 at 07:17 PM

    The error in the appointment field has been fixed, but ALL appointments that have already been booked have now been moved back one hour in my table!

    1615739460_604e3a44f2b1f_Screenshot 2021

    Screenshot:

    The appointments could only be booked from 8:00 a.m. It would have stayed that way to this day.

    Now they are in the table from 7:00 a.m. ...


    Please set the table values ​​back to the original time, otherwise I can no longer book!

    I hope for quick help ...

  • Profile Image
    Mike_G
    Answered on March 15, 2021 at 08:44 PM

    We would like to apologize for any inconvenience. I understand that the submissions under the Appointment field on your form that are showing with incorrect or not valid timeslots are the ones that were submitted when the issue occurred. Or, you are also seeing incorrect timeslot selections on submissions made before and after the issue?

    Our developers are already aware of the issue and although you have the option to manually update the submissions on your end on the Jotform Tables, I still escalated your concern to them so they can check if they can find a way to update the entries automatically without you having to do anything on your end.

    Once we receive an update from them, we will notify you right away on this ticket.

  • Profile Image
    Teststelle
    Answered on March 16, 2021 at 02:02 AM

    Good Morning,

    the time shifts occur in ALL tables and are no longer dependent on the original problem. It is as if the time zone was changed on the server on which the tables are located or there is a possible difference to the European server.

    Again for clarification:

    All appointments made BEFORE the problem are now one hour early. If appointments are now booked after the problem, the times of the submissions are correct again. However, these dates do not match those already entered in the table. Since there are still many appointments in the future and the gaps should still be filled, it is necessary.

    Can you possibly import a backup?

    Since it concerns ALL entries, a manual change would be a very time-consuming task! Every entry would have to be changed using the "Edit entry" function!

    It would be nice if this could be repaired by the backend team so that all entries take their original time again.

    If this is not possible, I need information promptly so that we can come up with another solution.


    We are now offline for 2 days ...

  • Profile Image
    KrisLei
    Answered on March 16, 2021 at 06:28 AM

    Hi,

    I will update the ticket raised by my colleague to our developers, but probably as soon as they have the fix, it should also rectify the time on the affected existing submissions.

    Again, we sincerely apologize for the inconvenience, and we appreciate your understanding on this matter.


  • Profile Image
    Teststelle
    Answered on March 16, 2021 at 06:40 AM

    Many Thanks.

    When will we get the update?

    This information is important for us because we now have to start another appointment.

    To do this, we also need to know whether the update also affects this new appointment allocation (in a different table) and thus causes chaos here again?

  • Profile Image
    KrisLei
    Answered on March 16, 2021 at 08:25 AM

    Unfortunately, we can't provide an exact or estimated time for the fix, but our back-end team is currently working on it, as I have verified. Also, your ticket is tagged with high priority, and a dedicated team is assigned to it.

    We have also received feedback that the source of the issue was between the time of the daylight saving update, which affects the data on the Appointment field. We will provide you with further updates as soon as we hear back from them, and we'll notify you through this ticket.


  • Profile Image
    Teststelle
    Answered on March 16, 2021 at 02:45 PM

    Hi,

    we now had to go online again.

    So please inform us before you change anything about the times.

    Otherwise we have the next CHAOS.


    Many Thanks

  • Profile Image
    Mike_G
    Answered on March 16, 2021 at 03:56 PM

    We have not received any news if there was or if there will be an update yet. But we will let you know if, in any case, we receive one. I would suggest that you also observe and you let us know if you notice anything unusual with the new submissions you will receive. Also, may I also suggest that you download your existing form submissions just so you will have a backup.

    How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

  • Profile Image
    wiseguyrepair
    Answered on March 16, 2021 at 04:37 PM

    I'm having the same issue, I believe it's related to DST. Is there a fix for this?
  • Profile Image
    Mike_G
    Answered on March 16, 2021 at 05:49 PM

    @wiseguyrepair

    We would like to apologize for any inconvenience. I have moved it to a new ticket so it can be escalated separately to our developers.

    Here's the link to that ticket: https://www.jotform.com/answers/2972289

    We will be responding to that ticket shortly: Kindly refer to that ticket for any follow-up questions or any additional information you would like to let us know about the issue you are having to avoid confusion.

  • Profile Image
    Teststelle
    Answered on March 29, 2021 at 07:45 AM

    Hello,

    again there is a problem with the appointment field!

    The dates that have already been assigned have been postponed again!

    Slowly it's no longer fun!

    Why is data changed in a data table? You don't do that!

    All appointments that were assigned for tomorrow on Friday have now moved forward an hour and now have to be corrected manually!

    I urge you to refrain from doing this in the future! Data that are already in tables must no longer change!


    I am very upset!

  • Profile Image
    Cecile_A
    Answered on March 29, 2021 at 09:51 AM

    Hi,

    We apologize for the inconveniences.

    I have sent a message to our backend team regarding the issue. Once we receive an update, we'll notify you immediately.

    Should you have any other concerns, kindly let us know.

    We thank you for your cooperation with us.