encrypted data form

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    Josephine_drjoy
    Asked on March 15, 2021 at 10:30 PM
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    Josephine_drjoy
    Answered on March 15, 2021 at 10:34 PM

    So have chosen to make a public key to encrypt the data. when i chose that it asked to enter a password and confirm it, I did, then it asked to enter the public key- which was already saved onit. entered it.

    then how do i retrieve the data on the form- when a form was submitted- i tried to open the form- it asked for a private key to upload- i dont have it since i did a public key- been trying to find one for the public key- i tried the one that said for unix- did not work.

    so i turned off the encryption on all the forms.

    how do i retrieve the form that was encrypted w/ public key

    thank you

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    Rehan_F
    Answered on March 16, 2021 at 06:13 AM

    Greetings,

    The data can only be retrieved by using the key that was created when you enabled the encryption. Unfortunately, we do not get a copy of it. If you do not have that key then the data can not be retrieved.

    You may check the guide below for more details.

    https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    Should you have any questions then please let us know.

    Thanks