Can you please tell me how to update our username?

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    LM2018
    Asked on March 15, 2021 at 10:42 PM

    Can you please tell me how to update our User Name?

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    Bojan_J
    Answered on March 16, 2021 at 05:07 AM

    Greetings.

    If you wish to update your username, please let us know which one you wish to use, and we will update it for you. Note that you can only use numbers, letters, and underscores.

    Also, have in mind that updating your username will reset form URLs. If you created a custom URL, it will reset to the default number value, and you will need to update each one manually. URLs with your old username won't be active anymore.

    Let us know how you wish to proceed.

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    LM2018
    Answered on March 16, 2021 at 09:21 PM

    Thank you Bojan.

    I just need to clarify this. Most of the forms currently in use are not custom URLs. If we change our User Name - will these non-custom URLs be impacted?

    For example, would this change? https://form.jotform.com/203358093619864


    Thank you.


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    Welvin
    Answered on March 17, 2021 at 04:23 AM

    No, the original form URL will stay the same. Only the custom form URLs will reset back to the default/original URL. There's no need to worry if custom form URLs are not used.

    Thanks

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    LM2018
    Answered on March 18, 2021 at 02:02 AM

    Thank you Welvin.

    Can you please go ahead and change our user name from LM2018 to CrawfordFund? This will look much more professional for custom URLs in the future.


    Thank you so much.


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    Bojan_J
    Answered on March 18, 2021 at 05:59 AM

    Greetings.

    We have updated your username to CrawfordFund.

    Please make sure you log out of your account and log back in to apply changes.

    Let us know if you have any additional questions.