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    Three different people have complained that they can't upload images on my form

    Asked by akaufma4 on November 29, 2013 at 07:04 PM
    Page URL:
    http://www.charitypups.com/custom.html

    different
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    JotForm Support

    Answered by EltonCris on November 29, 2013 at 07:56 PM

    Hi there,

    Upon checking your form source code, I've found Jotform script reference which I think not used so I would suggest removing that.

    Regarding on the problem, please re-embed your form using iframe. This is to prevent any possible conflicts that might make the file upload field to malfunction. http://www.jotform.me/help/148-Getting-the-Form-iFrame-Code

    Here's a visual guide:

    If your form users do continue to experience this problem, let us know here so we assist you further. Thanks!