What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not displaying local time in my notification email

    Asked by diereninbeeld on November 29, 2013 at 08:32 PM

    I use in the email templates {DATE: d-n-Y} en in my account is the setting Amsterdam (+1). I'm Dutch. The language is also set in "Nederlands" (=Dutch).
    But the date you see in the mail is not our current day, but hours earlyer.

    Help, what do i wrong?!

    Thanks, Joost

    Screenshot
    settings local time email style size font
  • Profile Image

    Answered by jedcadorna on November 30, 2013 at 12:16 AM

    I see the difference when using your format {DATE: d-n-Y} vs this format {DATE}. By leaving the {DATE} without a value that gives me a current date when receiving it on my email but not really sure why current time settings is not showing upon applying your format.

    Try using {DATE} if that gives you a current time in your notification. I will make some research and once I find an answer I will inform you as soon as possible. Thanks for you patience.

  • Profile Image

    Answered by diereninbeeld on December 06, 2013 at 05:29 PM

    Now i use the format {DATE}, but in the Netherlands normaly we don't use this. So I hope you can solve the problem!

    Thanks for now!

    Joost

  • Profile Image
    JotForm Support

    Answered by Mike_T on December 06, 2013 at 05:55 PM

    It seems that I can not reproduce the issue from my side.

    I have set the Amsterdam Time Zone on my account, then modified email template and received the following results:

    It was current time in Amsterdam. Can you please re-check your form?

    Related article:

    Using Dates in Email Templates

  • Profile Image

    Answered by diereninbeeld on December 06, 2013 at 06:24 PM

    I've the same test-results now. The problem is solved!

    Thank you! Joost

  • Profile Image

    Answered by diereninbeeld on December 06, 2013 at 06:47 PM

    STRANGE, STRANGE!

    I did another test, and didn't change the email settings. But (DATE: d-n-Y} was now a day earlier!!! (6 dec.). My local date/time is now 7 dec 00:47

    (I like to send you een screenshot, but dont know how to do...). 

    Joost

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 06, 2013 at 08:14 PM

    Hi Joost,

    Did you set the correct time zone settings on your account? https://www.jotform.com/myaccount/settings

    Here's how you can attach screenshots here on support forum. https://www.jotform.com/answers/277033

    Please update us here. Thanks!