HIPAA Account: Why can't I login to my account?

  • Profile Image
    Catherine Q Stewart 
    Asked on March 16, 2021 at 09:53 AM

    Hello,

    Yesterday my jotform account was working just fine and I had access to all my forms and responses. Today, when I have logged multiple times on multiple devices, I keep getting the message "You don't have any forms yet." None of the response data is available to me. This is unacceptable as I need this service and this data for the day to day running of my acupuncture clinic. Please advise me how to fix this ASAP!


    Screenshot
  • Profile Image
    Zahra_S
    Answered on March 16, 2021 at 12:07 PM

    Hello Katherine,

    We would love to help you solve this issue.

    I have cleared your account login attempts. Please try to log in to your account again and let us know how it goes.

    We will wait for your response.