Unable to view uploaded files on my forms

  • Profile Image
    Aaron Parsons 
    Asked on March 16, 2021 at 11:20 AM

    Hello,


    I am having issues when I have someone upload a resume to my JotForm. Whenever I click on it to review, it is taking to a page saying that it will not load. This has been the case on about 4 different responses in a row and was hoping we could resolve it.


    Thanks
    Aaron Parsons

  • Profile Image
    Mike_G
    Answered on March 16, 2021 at 03:33 PM

    We would like to apologize for any inconvenience. The issue you are experiencing could be due to the Privacy Settings of your account.

    1615923079_60510787ae4e6_zt210316_153039

    That option can be found on the settings page of your account — https://www.jotform.com/myaccount/settings

    Please make sure that you are completely logged into your account on the same browser you are accessing the uploaded files on your form(s).

    Otherwise, you will get an error trying to view/access them.

    Feel free to let us know if you need any further assistance.