The PDF document I created is not being attached in the autoresponder email

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    invoicespq2019
    Asked on March 16, 2021 at 11:31 AM

    I made an attachment .pdf for this form titled: "book your field trip - leave a deposit" https://www.jotform.com/build/210734479779168. When I go into the email settings to attach it the only option is "default form" the new form I made does not show as an option. I cleared my cache and it was there I selected it to be attached. I then went through the form to place an order and when I got the email confirmation the .pdf was not attached. I went back into the email settings to find out if I had enabled the attachment correctly and the only option again was "default form", the "book your field trip form was no longer showing."

    I updated a screen shot with only the "default form" showing

    I want to make sure when someone places an order they get the proper .pdf attached.

    Thanks for your help!

    Screenshot
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    Welvin
    Answered on March 16, 2021 at 03:45 PM

    We apologize for the inconvenience.

    We have a high load over our servers, which is causing a temporary problem with PDF attachments. We've since fixed that. I sent a test in your form, and the PDF is attached with the details I submitted. That means it is now working as intended.

    If the issue persists, please update this ticket so that we can investigate further.

    Thank you.