My account keeps locking

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    Becky Poitras 
    Asked on March 16, 2021 at 11:55 AM

    Hi,

    My account keeps locking out stating it has been locked "sue to 0 failed login attempts". I just reset the password and it worked, but now it is locked again with the same error. I am resetting the password again, but this is a major issue.

    Screenshot
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    Kiran
    Answered on March 16, 2021 at 12:38 PM

    We are sorry for the inconvenience this may have caused. It looks like there was a temporary issue with the login and you should be able to login again normally. Please check again and let us know if you still notice any issue. We will be happy to take a look again.

    Thanks!

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    Daniela 
    Answered on March 16, 2021 at 12:48 PM

    Hello, i have the same mistake, i have had the error for several hours, today. My user is CDLH.

    Please I need your help

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    Kiran
    Answered on March 16, 2021 at 12:52 PM

    @Daniela  

    Your question shall be addressed on a separate thread shortly.

    https://www.jotform.com/answers/2971546

    Thanks!

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    Daniela 
    Answered on March 16, 2021 at 01:00 PM

    Thanks! I need a solution as soon as possible. Please!

    I have other link https://www.jotform.com/answers/2971336-problemas-para-ingresar-a-la-cuenta


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    Welvin
    Answered on March 16, 2021 at 06:12 PM

    Hello Daniela,

    We will address your problem through the given ticket. It is already queued and will be assigned later to the team.

    Thanks